PERU PATH TERMS AND CONDITIONS
Our team has many years of experience in tourism, which allows us to make your trip one of the most incredible experiences, in PERU PATH our priority is the quality of service we offer to our travelers from all over the world, allowing them to experience the countless wonders that Peru and our neighboring countries have to offer. We provide the best service, while achieving the highest standards of excellence, safety and security.
As long as you keep in touch with us, rest assured that our expert travel advisors will be amply prepared to make your trip a memorable experience. That is why for a better service and for the sake of transparency we publish here our Terms and Conditions, so that they can be read by all those interested in entrusting us with their vacations in Peru.
RESERVATIONS
To book and confirm any of our customized tours or itineraries for groups or individual travelers, you must send us the following information through our booking form or email address:
– Full name as it appears in the passport.
– Passport number valid on the intended date of travel
– Nationality
– Date of birth
– Gender
– Address and telephone number
– E-mail address
– Arrival and departure dates.
Optional message. Indicate the places to visit or activities to do.
In order to process your reservation in a timely manner:
We require a deposit of 50% (fifty percent) of the total cost of the selected itinerary at the time of confirming the reservation. The balance is due upon your arrival in Peru.
Reservations:
To ensure availability, reservations should be made as far in advance as possible. For example, the 2, 3 and 4 day Inca Trail is in high demand throughout the year and we recommend that you make your reservation as soon as you have received our confirmation of availability.
Last minute reservations:
Reservations will be accepted up to 24 hours before the start of the service, depending on availability in each case. Full payment must be made at the time of confirming the reservation.
Single accommodations:
Our rates are based on double or matrimonial room. Single room accommodation can also be provided upon request and at an additional cost.
Cancellations:
Penalties incurred for cancellation of services will depend on the date of cancellation, according to the following conditions:
– Anytime up to 30 days prior to the service: PERU PATH will not charge penalty, with the exception of itineraries involving the Inca Trail and Huaynapicchu network. Once we receive confirmation of the purchase of the Inca Trail entrance fee, the client will forfeit the total amount paid for the non-refundable entrance fee, as well as any and all administrative costs, according to the conditions of the Ministry of Culture. (1) After confirming the purchase of your Inca Trail permit, we will charge you the total cost of the Inca Trail permit.
– 29 to 16 days before the scheduled start of the services: 40% of the total cost of the service will be retained by the company.
– 15 to 07 days before the scheduled start of the services: 60% of the total cost of the service will be retained by the company.
– 06 to 02 days prior to the scheduled start of services: 80% of the total cost of the service will be retained by the company.
– From 02 days prior to the same day of the scheduled service, 100% of the total cost of the service will be retained by the company.
At PERU PATH, we share the concerns of travelers who may be worried about what might happen if they need to cancel or postpone their vacation in Peru.
Greater flexibility for the “new normal”:
Cancellation or postponement due to force majeure:
In response to the global situation arising from the COVID-19 coronavirus, where travelers are forced to cancel or postpone their confirmed reservation date due to travel restrictions introduced by the national governments of the guests’ countries of origin or residence, or by Peru’s own national government , or in the event that all international airlines currently operating routes to Peru cancel frequencies to Peru or to our destinations within Peru, making it impossible for guests to start their itinerary, PERU PATH contemplates a flexible cancellation and/or postponement policy.
In case of cancellation:
The company agrees to provide a refund of the tour price paid, less all non-refundable costs and commissions paid to third parties, and less all non-refundable bank or credit card charges incurred at the time of purchase or resulting from the refund process.
Flexible Deferral:
Travelers may reschedule their arrival dates, for any available date up to two years after their original scheduled arrival date.
In the event that a client is forced to reschedule their arrival date as a result of issues related to the global coronavirus situation, they may do so by informing the company at least 72 hours prior to their scheduled arrival date.
PERU PATH will not charge a penalty or apply any additional cost for such changes. Confirmation of new dates will be subject to availability from our service providers (e.g. hotels and airlines) and available locations (e.g. Inca Trail network).
Documentation:
The reason for cancellation or postponement under the above conditions must be accompanied by the relevant documentation supporting the guest(s) request, or if applicable, medical certificate.
Reservations Inca Trail to Machu Picchu:
PERU PATH reserves and pays the Ministry of Culture in advance the permits required for trekking itineraries that include the Inca Trail (such as Inca Trail 4 days / 3 nights; Inca Trail 2 days / 1 night; Inca Trail 5- days / 4 nights; Mount Salkantay – Inca Trail 7 days / 6 nights). The prices of these itineraries, which include entrance fees to the Inca Trail, porters, cooks and train tickets, are non-refundable.
Regulations for the Sustainable Tourism Use of the Inca Trail Network within the Machu Picchu Historic Sanctuary. Under the auspices of the Ministry of the Environment, National Service of Natural Areas Protected by the State, Ministry of Culture, Cusco Department of Culture and Machu Picchu Archaeological Park.
In case of no-show, the company will retain the full amount paid:
PERU PATH is not responsible for the non-arrival of a client due to cancelled or delayed flights. The company is also not responsible for damage or loss of luggage, accidents or acts of God. In the event of any of these circumstances, upon request, the company will provide a certificate to the client for insurance purposes
Unused services:
In the event that a client abandons a tour for any reason, any additional expenses incurred will be the responsibility of the client and the company is not responsible for any refund, whether full or partial, of monies paid for any and all unused services.
Travel Insurance:
Travel insurance is strongly recommended to cover loss of deposit or final monies paid as a result of unavoidable cancellation due to illness or other causes, loss of personal baggage, medical expenses, etc. All travelers should be adequately insured against personal accident and medical expenses.
We recommend a short-term insurance policy covering the selected trip, with coverage in case of illness, accident, emergency evacuation, expenses incurred due to flight delays, schedule changes, weather delays, missed connections, strikes, natural disasters, or unforeseeable events.
We recommend that all travelers involved in adventure activities such as trekking and excursions to the jungle region of Peru be fully insured.
PERU PATH recommends that all travelers have insurance that covers, in addition to emergency medical expenses, Covid-19 related assistance (medical examinations, treatment, flight changes, extended stay in the country during quarantine).
Regarding mountainous terrain:
Many of the itineraries offered by PERU PATH are located in mountainous areas that have a geographical configuration that in their natural state may present difficulties or dangers that may be hidden by snow, grass or vegetation. Some of these difficulties or obstacles may include, but are not limited to, loose rocks, trees, accumulated vegetation, fast-flowing rivers carrying rocks or stones, fallen vegetation, hollows or depressions below the surface, variable water quality, and challenging weather conditions.
Due to the presence of natural forests, rugged terrain or bad weather, participants may become lost or separated from their guides or the rest of the group. Communication in mountainous terrain is often difficult and, in the event of an accident, immediate medical and rescue assistance may not be available. Weather conditions can be extreme and can change rapidly and without warning.
In case of emergency:
CONTACT US: Send us an email to ventas@perupath.com, we will respond to your message within 24 hours, we ask you to check your spam folder if you still do not find our reply.
Address: Urb Ttio MZ. U2 LT.12 av Jorge chavez DEPT. 402
Cellphones: +51 915 223 985
Email: hola@perupath.com
If you are a travel agent send us an email to administracion@perupath.com
OFFICE HOURS: Monday to Friday from 9 am to 13:00 pm and 14:00 pm to 18:00 pm.
Saturday: 09:00 am to 13:00 pm.
SKYPE: +51915223985
WHY TRAVEL WITH US:
UNIQUE TRIPS: Our experience in the market allows us to make personalized trips and we assure you that we take very seriously all your concerns and requests to ensure that your trip will be a unique moment that no other passenger will have.
EXPERIENCE: The people who belong to Peru Path are people who have more than 10 years of experience in the tourism industry which allows us to know the market well.
COLLABORATORS: Within our organization we always count with local personnel, since they are the ones who know in a more specialized way each region of our Peru.
COMMITMENT TO NATURE: We are very clear that environmental pollution is destroying our planet and therefore in our services we try to use reusable material and use the minimum of plastic containers. At the same time we use digital material to reduce paper consumption.
SANITATION PROTOCOLS:
In Peru Path we understood that COVID is part of this world so we are prepared to continue with our operations respecting all the biosecurity protocols that the current Peruvian standard requires us.
Our vehicles are disinfected before each service.
Our guides and drivers always carry alcohol and paper towels.
Our staff always has masks or chin masks that are made available to all our visitors.
Our groups are reduced to a maximum of 8 people to keep the social bubbles to avoid contagions.
FREQUENTLY ASKED QUESTIONS.
What is the best time to visit Peru?
That will depend on the places you want to visit, for example if you visit the coast it is better to do it in the summer months (December to February).
If you want to visit the south of Peru such as the region of Arequipa, Puno and Cusco it is best to do it between the months of April to November.
What kind of clothes should I pack to visit Peru?
The main places to visit in Peru are located in the south of the country, we advise you to bring warm and rain resistant clothes.
What is the level of the Pandemic in Peru?
At this moment the level of contagion in Peru is very low, since a great part of the population is already vaccinated which assures to be able to carry out our activities without major inconveniences.
What is required to enter Peru?
The latest regulations issued by the Peruvian government indicate that we only need to have our full dose of vaccination to enter Peru and underage children can enter with their negative COVID-19 test.
FORM: In order for you to have a personalized and unforgettable trip, we ask that you fill out this form and our staff will respond to you within no more than 24 hours.
First Name:
Last Name:
E-mail:
Country of Origin:
Message: Indicate the places to visit or activities to do.